Sales Reps – Using the Order Management Module (OMM) – Complete Instructions

The Order Management Module (OMM) is available only to publisher users, and only to publishers that use direct ordering features in Edelweiss. Publishers interested in signing up for this extra module should contact: sales@abovethetreeline.com

  • The OMM was designed with three things in mind:
    1) Ease of Use: A simple environment for your sales force to manipulate and create orders
    2) Usable Offline: The OMM is available even with no internet connection
    3) Order Submission: Your sales force can submit orders directly to your ordering system

The OMM has the capability to be used offline, and then later sync with Edelweiss once an internet connection is available. This requires the use of HTML5, which is a different technology than the rest of Edelweiss, or than most of the rest of the internet, for that matter. This means a few different things:

  1. You will need to use either Chrome or Safari, the only two browsers that support HTML5 technology. You’ll need to download one of these browsers if you do not yet have them.
  2. The OMM will synchronize your active orders, found in the Orders page in Edelweiss. Be sure that all older submitted/finished orders have been marked completed. Doing so will make the synchronization process much quicker.

The OMM is very much like using an order form, although an order form that pulls in orders from your customers or gives you the ability to create blank orders from scratch, add lines to existing orders, search, add entire catalogs, and easily manipulates multi-store orders.

Here, we’ll explore how to use the OMM. Keep in mind, however, that your publisher may have a few different/additional features that aren’t covered in this general tutorial.

The first and most important thing sales reps will want to do is clean up their Active Orders in Edelweiss. The OMM will sync with their Active Orders list, and having dozens of year-old orders there will both slow the syncing process down, and clutter up the workspace.

From the Orders page, simply check the Completed box, as shown below, to send an order to the Completed Orders folder.

If you mark an order completed, it will not show up in the OMM. So, if you did so accidentally, just click into your Completed Orders and check the Active box:

As with most things, keeping your workspace neat and tidy will make your job much easier.

Enter the OMM (Order Management Module) here:

Again, be sure you’re using either Chrome or Safari, or you won’t be able to get into the OMM. You’ll see this on your screen:

If you’ve cleaned up your Active Orders, this should just take a few minutes. If not, well, it may take a while. This is the OMM pulling in all your Active Orders, account information, etc.

When you enter the OMM, you’ll see this screen showing an Order Summary page (once you’re synchronized).

Next, we’ll work through some common ordering scenarios:

Scenario 1: Working with an order an account has entered in Edelweiss

Assuming your accounts have shared their orders with you, you’ll see them in your Orders page in Edelweiss. Note: As always, you’ll want to communicate with your accounts before submitting their orders. After you click into the Order Management Module and it synchronizes, you’ll need to select an account, and the order with which you’d like to work.

Once an order is open, you can do a few useful things:

You can add titles or even entire catalogs or collections to this order, too:

Remove titles from the order by highlighting them and deleting them as shown here:

Submit the order here, which sends it right to your publisher for processing:

Once submitted, your order will be marked completed, but you can also mark orders completed here, in the OMM:

Scenario 2: Creating an Order from Scratch:

You can create orders in the OMM, for both your accounts who use Edelweiss and for those who do not. As before, select the appropriate account. If the relevant account is not listed for you, they’re either not listed in your Contacts, or they do not have an Edelweiss account. If you’re not sure if they have an Edelweiss account, your best bet is to simply ask them! If an order is for an account not listed in Edelweiss, select the “Unspecified Account” option:

Choose Create in the Order dropdown menu:

You can name the order whatever you like. The PO number will, by default, be today’s date. Change it if needed. Order type is either Default, Gratis, Author Appearance, or Standard.

You’ll now have an order that’s ready for you to add titles:

Add individual titles, entire catalogs, or collections:

Then add quantities, promo codes, etc.:

Submit this order as before. Note that we get a feed from your publisher of all your accounts and their account numbers. You will need to assign this order to the appropriate account. A PO number is required. If there is no number yet, click Assign next to PO Number and enter a number.

Account Number is required. Click on Assign to find the appropriate store. Ship Date If applicable, you can apply a future ship date to this order.

You’ll be able to see the status of your submitted/completed orders on your Order Summary page:

A Few Tips:

Following are a few handy tricks to help you get the most of the OMM:

Quickly find titles in an order here:

Just start typing a partial title, author, format, quantity, price, etc. to narrow the list of titles you see. To clear the filter, just clear the text you’ve typed in the Find field.

-To see more information about a title, just click the ISBN and you’ll be taken right to that page within Edelweiss. You’ll need to be online to use this tool.

-Move titles to a new order (like moving promotional titles to a separate order, for example) by filtering for/selecting those titles and moving them, like so:

Hold CTRL to select multiple titles at once.

-You can hide columns using Set Display Columns in the View menu. You might want to hide the promo code column if you don’t use it or to temporarily make more space when viewing an order from a store with multiple locations (so you don’t need to scroll to the right to see all those locations).

Hide store locations by using the checkboxes at the top right of the page:

Color Coding

Different areas of the OMM will be color-coded to alert you to specific conditions.

For example, the order quantity box will show as orange to signify that quantity as unsaved. Press <Enter> or simply move to the next line to save that quantity.

A darker blue box with white text means that you overrode the store’s original order quantity, which can be seen by simply hovering your cursor over that new quantity:

A title in Black text signifies and Active title. A Green title indicates a title is forthcoming or frontlist. A Gray Title indicates that this title is “unavailable (OSI or OP)

Promo Codes:

For most publishers, only one promo code per order is allowed. So, entering multiple Promo Codes here will likely not work for you. Note that this is a restriction put in place by your publisher.

You can move those promotional titles to new orders, and add the relevant promo code there:

Gratis Orders:

If your publisher’s ordering system accepts Gratis Orders (orders for review copies, or finished copies, for wither your customers or yourself), you can place those orders in the OMM.

While in an order, you can click this button to create a copy of that order’s title list:

From there, you can add gratis copies of desired titles, as well as toggle back to the “Parent Order.”

You can also create new blank Gratis Orders, and add relevant titles using the Title>Add tool:

Roll Up Orders

If submitting an order for an account with multiple locations, you have a few options:

  1. Submit an individual order for each location, so each store is shipped their own separate orders.
  2. Roll Up the individual orders into one single order to ship as a bulk order to one central location.

Your customers will have their own preferences here, so be sure to ask your multi-store accounts about this!

To do a Roll Up Order:

In the Order menu, select Roll Up… and then select the appropriate location in the Roll Up Store dropdown list.

Importing/Exporting Orders

You can easily export any of your orders using the formats available to you in the Edelweiss Export Preview screen, including any of your Custom Export Formats.

To Import an order, click Import From File… in that Order menu.

You can name the order and assign it to an account. The accepted file format is pretty simple, a spreadsheet showing ISBN in column 1 and the quantity in column 2.

You can also import orders for accounts with multiple locations. Select that account, and you’ll see a quantity field designated by each location’s name, as listed in Edelweiss:

Working Offline

Finally, you can work on orders in the OMM while offline (not connected to the internet). If you’re in the OMM working on an order, and you lose your internet connection (or the store doesn’t have wi-fi, for example) you can keep right on adding and editing quantities…like an old school order form/spreadsheet. When you’ve connected to the internet again, the OMM will sync up again and your work will be saved and transmittable.

You might want to bookmark this URL: http://omm.edelweiss.plus/OrderForm.aspx for those times when you know you won’t have any sort of internet connection in an appointment. This will allow you to load the OMM and create and edit orders, even without an internet connection!

If you know, or suspect, you might need to use the OMM offline, be sure to go into the OMM while connected to the internet to be sure the OMM is synced up with all your Active Orders. This will ensure that your orders are all available to you when you need them!

  • Note that you will be unable to perform certain functions in the OMM while offline, as these functions do require an internet connection:
    • Go to Export Preview in Edelweiss
    • Export Order To File
    • Import Order From File
    • Submit Your Order
    • Add Titles By Catalog
    • Add Titles By Search
    • Filter Titles By Catalog/Collection
    • Synchronize
    • Go to the Title Detail Page in Edelweiss

Find some OMM troubleshooting tips here. The gist, however, is simply that, due to the HTML5 technology, and this ability to work on your orders offline, a regular cache-clearing exercise will be sure to keep the OMM synced up and as up-to-date as possible.