The Order Management Module (OMM) is available only to publisher users, and only to publishers that use direct ordering features in Edelweiss. Publishers interested in signing up for this extra module should contact: firstname.lastname@example.org
- The OMM was designed with a few things in mind:
1) Ease of Use: A simple environment for your sales force to manipulate and create orders
2) Order Submission: Your sales force can submit orders directly to your ordering system
The OMM uses HTML5, which is a different technology than the rest of Edelweiss, or than most of the rest of the internet, for that matter. This means a few different things:
- You will need to use either Chrome or Safari, the only two browsers that support HTML5 technology. You’ll need to download one of these browsers if you do not yet have them.
- The OMM will synchronize your active orders, found in the Orders page in Edelweiss. Be sure that all older submitted/finished orders have been marked completed. Doing so will make the synchronization process much quicker.
The OMM is very much like using an order form, although an order form that pulls in orders from your customers or gives you the ability to create blank orders from scratch, add lines to existing orders, search, add entire catalogs, and easily manipulates multi-store orders.
Here, we’ll explore how to use the OMM. Keep in mind, however, that your publisher may have a few different/additional features that aren’t covered in this general tutorial.
The first and most important thing sales reps will want to do is clean up their Active Orders in Edelweiss. The OMM will sync with their Active Orders list, and having dozens of year-old orders there will both slow the syncing process down, and clutter up the workspace.
From the Orders page, simply check the Completed box, as shown below, to send an order to the Completed Orders folder.
If you mark an order completed, it will not show up in the OMM. So, if you did so accidentally, just click into your Completed Orders and check the Active box:
As with most things, keeping your workspace neat and tidy will make your job much easier.
Enter the OMM (Order Management Module) here:
If you’ve cleaned up your Active Orders, this should just take a few minutes. If not, well, it may take a while. This is the OMM pulling in all your Active Orders, account information, etc.
When you enter the OMM, you’ll see this screen showing an Order Summary page (once you’re synchronized).
Next, we’ll work through some common ordering scenarios:
Scenario 1: Working with an order an account has entered in Edelweiss
Assuming your accounts have shared their orders with you, you’ll see them in your Orders page in Edelweiss. Note: As always, you’ll want to communicate with your accounts before submitting their orders. After you click into the Order Management Module and it synchronizes, you’ll need to select an account, and the order with which you’d like to work.
Once an order is open, you can do a few useful things:
Submit the order here, which sends it right to your publisher for processing:
Scenario 2: Creating an Order from Scratch:
You can create orders in the OMM, for both your accounts who use Edelweiss and for those who do not. As before, select the appropriate account. If the relevant account is not listed for you, they’re either not listed in your Contacts, or they do not have an Edelweiss account. If you’re not sure if they have an Edelweiss account, your best bet is to simply ask them! If an order is for an account not listed in Edelweiss, select the “Unspecified Account” option:
You can name the order whatever you like. The PO number will, by default, be today’s date. Change it if needed. Order type is either Default, Gratis, Author Appearance, or Standard.
Submit this order as before. Note that we get a feed from your publisher of all your accounts and their account numbers. You will need to assign this order to the appropriate account. A PO number is required. If there is no number yet, click Assign next to PO Number and enter a number.
You’ll be able to see the status of your submitted/completed orders on your Order Summary page:
A Few Tips:
Following are a few handy tricks to help you get the most of the OMM:
Quickly find titles in an order here:
Just start typing a partial title, author, format, quantity, price, etc. to narrow the list of titles you see. To clear the filter, just clear the text you’ve typed in the Find field.
-To see more information about a title, just click the ISBN and you’ll be taken right to that page within Edelweiss. You’ll need to be online to use this tool.
-Move titles to a new order (like moving promotional titles to a separate order, for example) by filtering for/selecting those titles and moving them, like so:
-You can hide columns using Set Display Columns in the View menu. You might want to hide the promo code column if you don’t use it or to temporarily make more space when viewing an order from a store with multiple locations (so you don’t need to scroll to the right to see all those locations).
Different areas of the OMM will be color-coded to alert you to specific conditions.
For example, the order quantity box will show as orange to signify that quantity as unsaved. Press <Enter> or simply move to the next line to save that quantity.
For most publishers, only one promo code per order is allowed. So, entering multiple Promo Codes here will likely not work for you. Note that this is a restriction put in place by your publisher.
If your publisher’s ordering system accepts Gratis Orders (orders for review copies, or finished copies, for wither your customers or yourself), you can place those orders in the OMM.
While in an order, you can click this button to create a copy of that order’s title list:
You can also create new blank Gratis Orders, and add relevant titles using the Title>Add tool:
Roll Up Orders
If submitting an order for an account with multiple locations, you have a few options:
- Submit an individual order for each location, so each store is shipped their own separate orders.
- Roll Up the individual orders into one single order to ship as a bulk order to one central location.
Your customers will have their own preferences here, so be sure to ask your multi-store accounts about this!
To do a Roll Up Order:
In the Order menu, select Roll Up… and then select the appropriate location in the Roll Up Store dropdown list.
You can easily export any of your orders using the formats available to you in the Edelweiss Export Preview screen, including any of your Custom Export Formats.
To Import an order, click Import From File… in that Order menu.
You can also import orders for accounts with multiple locations. Select that account, and you’ll see a quantity field designated by each location’s name, as listed in Edelweiss:
Find some OMM troubleshooting tips here. The gist, however, is simply that, due to the HTML5 technology and the need to sync your Edelweiss account with the OMM a regular cache-clearing exercise will be sure to keep the OMM synced up and as up-to-date as possible.